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Big Data Vendor Of The Week

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Press Release

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 Marchex  a mobile advertising analytics company, announced the launch and general availability of Marchex Display and Video Analytics. For the first time, enterprise marketers can measure the impact of display and video advertising campaigns on inbound phone calls to a call center or store. In 2017, phone calls to businesses from smartphones are expected to exceed 100 billion.

Traditional call analytics products measure when consumers click-to-call directly from a display advertisement, which only captures 2% of total inbound phone calls. Marchex Display and Video...

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Press Release

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auMina 2.4 Drives Business Outcomes by Addressing Core Business Issues 

Uniphore Software Systems, a Chennai-based speech recognition solutions company, announced the availability of the next version of their popular speech analytics solution, auMina. auMina version 2.4 introduces first-of-its-kind innovation of business packs, specifically designed to drive a set of business outcomes by providing predictive and prescriptive insights from data. The latest version enables quicker value realization...

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Verint Press Release

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Verint® Systems Inc.  announced enhancements to its Real-Time Speech Analytics™ solution. The software, which leverages conversational indicators and analyzes customer calls as they unfold, enables organizations to take a proactive approach to identifying opportunities to guide interactions for the mutual benefit of both the end customer and the organization. With the ability to positively influence customer interactions as they take place, companies can increase first-contact resolution, enhance the customer experience, manage policy and regulatory compliance and heighten satisfaction and loyalty.

Contextual Guidance at the Right Time

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Dailog tech press release

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Leading call attribution provider for data-driven marketers, DialogTech, announced the release of Dialog Analytics, a breakthrough enhancement powered by their Conversation Insights platform. The solution enables enterprise marketers to run sophisticated analytics on the thousands of inbound calls their marketing generates. Using adaptive, machine learning technology and custom modeling, Dialog Analytics is the only solution to automatically categorize data and insights from customer phone calls, enabling marketers to identify caller intent, trends and outcomes as well as understand what types of calls are being driven without having to listen to recorded calls.

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